Professional Experience Exchange by the Tour Guide of the “Saraishyk” Museum-Reserve

The tour guide of the “Saraishyk” Museum-Reserve, Assem Sherkeshbayeva, took part in a 10-day course from April 21 to 30 in the city of Atyrau, based on the WFTGA methodology for the preparation of regional guides. Today, she shared the knowledge she gained with her colleagues and spoke about the professional skills she acquired. In particular, she explained the importance of the tour guide’s speech culture, service ethics, actions that do not contradict the interests of the institution, the need for self-research, and the provision of services in accordance with international standards.